SERVICE

The Portcorner service pages: Shipping, deliveries, returns and refunds, contact us.

Portcorner, Portuguese corner, 100% Made in Portugal, shoes and boots Made in Portugal.

SERVICE

FREE SHIPPING IN EUROPE > 150€ | USA & ROW > 250€ | PORTUGAL > 50€
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The Portcorner - Service - returns

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RETURNS POLICY



If you are not fully happy with the goods you have received from us, you can return them to us within 14 days of receipt, providing they are in original resalable condition.


IMPORTANT:

. You are entitled to return for an exchange, monetary refund or a credit note (valid for 6 months).

. We advise our customers wanting to return an item for a different size or other product to place an order for the item they want to exchange for in order to guarantee availability, as we keep low stocks on most of our products.

. Please note that original shipping fees are non-refundable.

. Sale items are non refundable but you can still exchange them or receive a Credit Note for the original amount (minus delivery cost).

. Please ensure all return packages are sent with a service that provides a tracking number as we cannot take responsibility for items damaged or lost in the return transit.

. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. So make sure that you try the goods received in a well conditioned environment in order to preserve the goods in perfect selling order if they are to be returned.

. When returning items for an exchange or refund from outside the EU please be aware that customs charges may apply when these enter our country. Always check with your forwarding service how to properly send a returned item to us, specifically what to write in the forms, so you avoid paying for these charges. We are not liable for any custom charges for items shipped from and to our hq.

HOW TO RETURN



All you have to do if you want to return an item is to send an email to service@portcorner.com with this information:
- order ref.
- name on the order
- reason for returning: if you want to return for an exchange or refund.

We will identify the order and issue a RMA - Return Merchandise Authorization by email.

If you need assistance during the returns process please contact us on (+351) 255 341 403 or email us at service@portcorner.com and we will help you out.

All returns will be processed within 2 working days. We will contact you once the process is complete. It may take up to 2 working days for the funds to be credited into your bank account, depending on your bank or card issuer.


Our Returns address:

The Portuguese Corner Lda.
Returns dept.
Edificio Iris, nr. 17 3º dto.
4610-642 Felgueiras
Portugal

Delivery

CTT (Portugal - 2 days)

UPS Ground (Europe only - 2/3 days)

UPS Express (EU - Next day | USA & RoW - 2 days)

Free Shipping

Portugal - On all orders above 50€

Europe - On all orders above 150€

USA - On all orders above 250€

Tax Free Shopping

All non-European customers benefit from 23% off.
(EQUIVALENT TO 23% VAT REFUND)

Contact us
The Portcorner
info@portcorner.com
Porto, Portugal
Free Shipping to Europe on orders over 200€ - Free shipping to Portugal over 25€ - Tax Free to Non-EU customers (23% off)
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Free Shipping to Europe on orders over 200€ - Free shipping to Portugal over 25€ - Tax Free to Non-EU customers (23% off)
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